Requirements, terms & conditions
Cancellations and changes to your booking
REQUIREMENTS, TERMS & CONDITIONS
Participants should wear clothes suited to a day out in the countryside and bring walking boots, wellington boots or other appropriate footwear.
Up to two spectators per participant are welcome however please note that spectators should also be appropriately dressed and that our site is unsuitable for young children. Spectators need to call to book & pay for their lunch if your day includes lunch and they would like to join you.
Please note that an adult will need to remain with every group of six young people under 18 and take responsibility for them while they are not actually participating, and will be required to sign an insurance disclaimer confirming that they will do so and also that all the participants are of the minimum ages for the session booked.
Please arrive around 10 - 15 minutes prior to the start of your experience.
Participants should check with their own doctor if they have a medical condition that might preclude taking part in the experience. If the participant has any disability which may require extra instruction, please advise us as soon as possible so that we can make the appropriate arrangements.
You will be required to sign a disclaimer on arrival. No alcohol or other contra indicated substances should have been taken in the eight hours prior to your event and cannot be consumed until after the event.
In extreme weather conditions we reserve the right to substitute courses or vehicles for similar ones. Where possible we will contact you in advance to advise you of any changes.
Due to the nature of off road driving it is generally more fun in the rain and bad weather, however there are some occasions where we will have to cancel an event.
Snow or flooding are the main reasons that an event might be cancelled. We will endeavour to contact all customers as soon as possible to cancel the event. In some situations, this may be on the day of the event as the instructors may have to take a view on the day. If this is the situation, we will contact you as early as possible on the day.
If we cancel your event, we will contact you the next working day with a list of available dates that you can rebook your experience. If your voucher is due to expire do not worry, we will honour your voucher for a full year from the date that the event is cancelled.
If you are worried about your event being cancelled due to the weather, please contact us via telephone. If it is on a weekend, please leave a message and we will get back to you that day.
Please note if we have to cancel you due to bad weather, we are not liable for any hotel or fuel charges you incur.
All our vehicles are maintained to high standard however occasionally things get broken.
If a vehicle brakes down during or on the day of the event we reserve the right to substitute a vehicle for a similar vehicle.
If the Grizzly brakes down unfortunately we don’t keep a spare full-size monster truck. We always have a mechanical team on site on event days and if we can fix it, we will.
If we can’t fix it, and you are on the way to our site we will try to contact on the number you’ve provided. If you’re already on site we will check your contact details in order to book another date.
If we have to cancel you due to a break down your voucher will be extended for one year from the date you were due to attend and we will send you a list of dates to rebook your experience.
Please note if we have to cancel you due to a break down, we are not liable for any hotel or fuel charges you incur.
CHANGES TO YOUR BOOKING, PAYMENT AND CANCELLATION POLICY
Transferring a date:
Once a date has been agreed and a voucher/payment received, bookings and dates are not transferable unless the booking is changed by telephone within the five days from the original booking. This excludes all last minute bookings made within the 14 day period before the date of the experience.
14 days notice must be given before the booked date and a £25 administration charge will be incurred if you wish to transfer a booking.
If less than 14 days and more than seven days notice is given a 30% charge of the total experience/fee will be incurred to transfer the date.
If less than seven days notice is given a 50% charge of the total experience/fee will be incurred to transfer the date or the value/payment of the voucher/booking will be lost.
Payments and cancellation:
If you have purchased an experience or voucher directly from us you may cancel this order within 14 days of the purchase date and will be issued a full refund within a further 14 days by bank transfer.
Outside of 14 days of a direct purchase please note that vouchers are not transferable and non-refundable. If your experience is an unwanted gift, you may name another person to attend or change to another of our experiences (Cost differences charges for upgrades may apply).
Please also note that if your voucher was not purchased from us directly any issues or disputes prior to booking a date with us will need to be taken up with the supplier you purchased the voucher from.
Once you have booked a date with us using either a voucher purchased directly from us or purchased from one of or trusted partners you are bound by the above transfer policy.
Experience days need to be paid in full before a booking can be confirmed and the above transfer policy applies.
Stag/hen/groups & YoungDrive need to pay a non-refundable 25% booking deposit. You can make changes to the numbers attending up to 14 days before your booking date at which point the balance is due. To transfer the date, see the above policy. Cancellation will result in loss of your deposit, or if less than 14 days’ notice is given loss of you full payment.
Corporate groups will be issued a VAT invoice by email once the terms of their session have been agreed. This will be due for payment within 10 days of your event date
CUSTOMER DISPUTES
Customer satisfaction is important to us and we want your journey with us to be as easy and fun as possible, from purchasing and booking your experience to taking part on the day.
However if you are not happy with any part of the process please contact us by email mail@leisurepursuits.co.uk with a full explanation of the issue and we will endeavour to resolve the matter in a timely manor.
Please note that the above requirements, terms and conditions along with the changes to you booking, payment & cancellation policy are not negotiable and no refunds will be issued as a result of a dispute involving anything detailed in either of these policy's.
A link to the above policy's is included in your booking confirmation and again in the emailed reminder sent to you 24 hours before you visit (provided you entered the correct email address when booking your experience).
If you do not receive a confirmation email within 24 hours of booking please contact us.