FREQUENTLY ASKED QUESTIONS
HOW TO CONTACT OUT OF HOURS?
Our office opening hours are Monday to Friday 9am – 5pm.
If your query is urgent and you need to contact us on the weekend about your event, please call and leave a message. We check messages daily and will contact you if you query is urgent.
WHAT CLOTHING IS REQUIRED?
We provide all necessary safety equipment. Please wear comfortable and loose fitting clothing, and shoes that provide sufficient support on uneven, off-road terrain.
WHAT ARE THE RESTRICTIONS?
Participants on Monster Truck experiences must be 17 or over. Participants on other adult events must be aged 16 or over with driving experience. If under 17, they must be accompanied by a guardian. Please let us know if an intended participant is over two metres tall, or over 20 stones in weight, so that we can advise on suitable activities.
CAN SOMEONE WITH A MEDICAL CONDITION TAKE PART?
We recommend that participants check with their own doctor if they have a condition (including pregnancy!) that could be adversely affected by driving a range of vehicles over bumpy off-road terrain.
You will be asked to sign a disclaimer to say that you participate at you own risk and our terms and conditions advise that this is your responsibility to check any health issues.
WHAT ABOUT SPECTATORS?
Up to two spectators per participants are welcome to attend and add to the enjoyment of the day. There is a £18 charge for guests on events that include lunch. Please note that there are no indoor viewing areas, and spectators follow the event from course to course. All spectators need to know that off-road vehicles are driving on our site and that they attend at their own risk. Spectators may also be asked to sign a disclaimer.
WHAT IS YOUR BOOKINGS CHANGES AND CANCELLATION POLICY?
Please read our Terms and conditions which can be found by clicking here
WHAT HAPPENS IF THERE ARE SEVERE WEATHER WARNINGS?
In extreme weather conditions we reserve the right to substitute courses or vehicles for similar ones. Where possible we will contact you in advance to advise you of any changes.
Due to the nature of off road driving it is generally more fun in the rain and bad weather, however, there are some occasions where we will have to cancel an event.
Snow is one of the main reasons that an event might be cancelled. We will endeavour to contact all customers as soon as possible to cancel the event. In some situations this may be on the day of the event as the instructors may have to take a view on the day. If this is the situation we will contact you as early as possible on the day.
If we cancel your event do not fear, we will contact you the next working day with a list of available dates that you can rebook your experience. If your voucher is due to expire do not worry, we will honour your voucher for a full year from the date that the event is cancelled.
If you are worried about your event being cancelled due to the weather, please contact us via telephone. If it is on a weekend, please leave a message and we will get back to you that day.
WHAT HAPPENS IF THERE IS A BREAKDOWN?
All our vehicles are maintained to high standard however occasionally things get broken. If a vehicle breaks down during or on the day of the event we reserve the right to substitute a vehicle for a similar vehicle.
If Grizzly breaks down unfortunately we don’t keep a spare full size monster truck. We always have a mechanical team on site on event days and if we can fix it we will. If we can’t fix it, and you are on the way to our site we will try to contact on the number you’ve provided.
If you’re already on site we will check your contact details in order to book another date. If we have to cancel you due to a break down your voucher will be extended for one year from the date you were due to attend and we will send you a list of dates to rebook your experience.
Please note if we have to cancel you due to a break down we are not liable for any hotel or fuel charges you incur.
CAN WE BRING CHILDREN?
We advise that our site is not suitable for young children, however, if you would like to bring your children they will need to be supervised by and adult over the age of 18 at all times.
Our site is not pram accessible so they would need to either walk or be carried.
Our site is about 3 min walk from the car park and there will be vehicles driving around our fields so supervision is necessary.
IS THERE DISABLED ACCESS?
Unfortunately as we are an off road driving centre and are located in the woodland there is no wheel chair access to our site.
Our site is approx 3 min walk from the car park where we will meet you. The walk to the site is over uneven terrain and can get very slippery and muddy in winter.
WHAT DO I DO IF I AM INJURED OR ILL?
Please contact us by phone or email if you are unable to attend due to injury or illness.
You will then be contacted during office hours to rebook your experience, please see our Terms and Conditions as charged may apply.
Don't worry if you voucher has expired we will honour any already booked vouchers when we rebook you due to injury or illness.
WHAT IF MY VOUCHER HAS EXPIRED?
If your voucher has been purchased through an agency (not directly with Leisure Pursuits), then you will need to contact the agency that you have purchased the voucher through to ask if they will extend this for your.
If you have purchased your voucher directly with us we will extend your voucher however an admin charge will apply, please contact us for details.
Please note vouchers are not transferable or refundable.
DO I NEED A DRIVING LICENCE?
No you do not need a driving licence to take part in our experiences, however, you must have experience of driving a manual vehicle.
You need to be of driving age (17yrs old) to drive the monster truck.
CAN I BRING MY OWN VEHICLE?
No. Unfortunately we do not offer pay and play at our site.
If you are booking a media, vehicle launch or bespoke corporate event, please contact us with you specific requirements including events where non Leisure Pursuits equipment or vehicles are required.
DO YOU HAVE ANY OTHER SITES THAT I CAN DRIVE THE MONSTER TRUCK?
No, we are currently the only centre in the UK that you can drive an American Monster Truck.
If you have your own venue and what us to come to you, please contact us for a quote.
WILL YOU COME TO ME TO RUN ACTIVITIES?
Yes we will. If you have sufficient land then we can bring our vehicles to you.
Some vehicles are easily transported like our Rallykarts and Power Turns, where as other vehicles are not so easily moved like Grizzly. We would also take into consideration our courses as some that we have created have taken several months to develop.
If you would like to hold an event at your venue. Please contact us so that we can provide you a quotation.
DO YOU RUN EVENTS FOR CHILDREN?
Yes. We run children’s events through Young Drive, our sister company. Which is on the same site as leisure pursuits. For more information regarding our events for children please visit Young Drive - Kids off road driving activity days